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We are FOB Travel Agency, CNPJ: 09.419.119/0001-78, located at Rua Dr. Guilherme da Silva, 140 – CEP: 13025-070 Campinas/SP - Brazil. Contact numbers: + 55 (19) 3325-8732 Fax + 55 (19) 3325-8734. Please, read carefully these General Conditions. Only accept this term after reading, acceptance and consent.

GENERAL CONDITIONS FOR TRAVELLING PURCHASE

I. Introduction

1. In these General Conditions any reference to "CONTRACTOR/Client" means "Any Person" named at the reservation act, including posterior changes or substitutions of names.
2. These Terms and Conditions only apply to products and services named in this website (http://www.findoutbrazil.com).
3. By making a reservation at this website, you are committed to the general conditions for travelling purchase, and after the confirmation you will receive the respective invoice and voucher of the services acquired.
4. It should be noted that regardless the receiving of such documents and after the first payment or full payment of the services acquired, the contract will be signed by both parts to all legal purposes.
5. FOB Travel Agency will not accept reservations made by people under 18 years old.

II. About the contracted services

2. It is important that the CONTRACTOR and the PASSENGERS be aware of the contracted services, and if such are or not included in the respective price, being the client's responsibility to confirm such information when receiving the invoice confirmation and voucher. So, the contracted services include those that are expressly mentioned at the program as "included services". Any oral affirmation or information about the inclusion of services should not be considered by the CONTRACTOR, nor suggestions of optional tours and other references that are not written into the contract.
2.1. The CONTRACTOR should have a printed copy of the voucher, without which will not enjoy the services acquired, being of full responsibility of the CONTRACTOR to print the voucher after being sent by the CONTRACTED. If for any reason the CONTRACTOR is forbidden of using the touristic services, the same should get in touch immediately with FOB Travel Agency.
2.2. "All-inclusive" contracts will include in the price every item mentioned by the establishment that uses this kind of system, or those specified in the offer of the contracted tour.

III. Non-contracted services

3. The following expenses, as others that can occur, and which knowledge will be previously taken to the CONTRACTOR, are not included in the price, such as expeditions taxes for documents, visa, boarding (at airports), pro-tourism, tickets of any kind for any purpose, luggage taxes (expedition and loading), movies and videos from Cable TV, phone calls, drinks, mini bar products, room and restaurant services. The expenses with daily rates, meals and transportation, when exceeding the ones included in the program, will be of the client's responsibility.
3.1. Except when expressly mentioned in the voucher, optional tours are not included in the contracted price. FOB Travel has no responsibility in contracting and executing such tours.
3.2. Any medical assistance, medication or health assistance needed during the trip will be responsibility of the CONTRACTOR. FOB Travel orients the clients in possession of health insurance to carry the necessary documents for treatment outside the residence area.

IV. Realization of the contract

4. The contract will be active after the payment of the contracted price, which must occur at the time of booking, by cash or credit card under FOB's approval.
4.1. Contracted services prices can be changed without notice, which does not give to the CONTRACTOR the right to any restitution, nor to FOB TRAVEL the right to charge the differences from the contracted price.

V. Default by the CONTRACTOR

5. The lack of punctuality in the payment , regardless the reason, shall give rise to interest on arrears of 1%, monetary correction by IGPM, charging expenses, attorneys costs and fees when the collection be given in court. The CONTRACTOR understands that, in this case, the CONTRACTED may suspend the reservations until the situation is solved.

VI. Civil Responsibility of the contracted

6. FOB Travel is intermediate in the act of contracting tourist services, being in the dependence of thirds the effective execution of such services, as transportation, lodging, receptive attendance at the destination place and/or scales of the contracted trips, among several other services, responding each one for its participation.

VII. Of desistance, transferences and cancellations

7. As legal disposal in this sense, the client will be able to exert its right of repentance, in writing, up to 07 (seven) days after the acceptation of the present contract (only if none of the contracted services have been invoiced), being restituted all the value paid.
7.1. When the date of the present contract is equal or inferior than 07 (seven) days from the beginning of the trip, the full restitution of the contracted price will suffer the deduction of a desistance, transference and cancellation fine up to 07 (seven) days of the boarding date (inclusive).
7.2. Exceeded the legal period provided for repentance, an administration fee of R$50,00 (fifty reais) or fines percentage of the total amount charged (the one which is greater) will be applied by the tourist services for withdrawal, transfer and cancellation as follows:
  • 30 (thirty) days or more before the beginning of the trip: 5%;
  • 29 (twenty-nine) to 07 (seven) days before the beginning of the trip: 10%;
  • Less than 7 (seven) days to the beginning, in addition to the fine prescribed in the preceding paragraph, the value of one contracted daily rate, except for national holidays e celebrative dates, occasions in which hotels charge the value paid for all daily rates, in addition to the fine charged for other contracted services.
  • 7.2.1. In cases of repentance, transfers and cancellations up to seven the days of the beginning of the trip, where the tickets have been issued, the client will be responsible also for the fine applied by the airline company.
    7.3. In case of reasonable cause supported by FOB Travel, there may be replacement of the passenger, up to 10 (ten) days before the beginning of the trip (start of the services execution).
    7.4 The abandonment of the tourist, at any stage or step after the beginning of the tour, does not give the right of values restitution, nor bonus.

    VIII. Of the cancellation of the trip or tour by the contracted

    8. When the execution of the acquired services depend on a minimum number of participants and, this number is not reached, the CONTRACTED has the right to cancel the trip, communicating the Client with a minimum antecedence of 72 (seventy-two) hours. Occurring the cancellation, will be the client's choice to either do another trip/tour at the same occasion, or program the same trip/tour to another date. If the client does not opt to one of these possibilities the paid value will be restituted integrally.
    8.1. In cases of effective threat of nature phenomena occurrence with possible risk to the participants, public calamity situations, disturbance of the order, accidents or harmful strikes to the trip services, FOB Travel will be able to cancel the trip or part of it, before its beginning or at any stage or step, having the responsibility to restitute the values of non used services, as long as they have not been invoiced or have been reversed by the hotels, airplane companies and receptive services, without fine addition, interests or any other charge. In case of natural phenomena and cataclysms (earthquakes, hurricanes, cyclones, flooding, etc.), FOB Travel doesn't take responsibility for material nor moral damages, with no right to indemnity.

    XIX. Eventual alterations of tours

    9. The CONTRACTOR understands that the tourist services contracted must suffer changes due to technical reasons, availability and/or bigger force, leaving to the client's choice either the acceptation of these changes with reimbursement of possible differences existing in his/her favor or the rescission of the contract with restitution of the totality of effectively paid values till the date.

    X. Compulsory shutdown of the passenger

    10. The tourist CONTRACTOR that is enjoying the contract may be prevented to begin or continue his/her trip in the following cases: if causing disturbance or if offering risk to other's health, physical and moral integrity, circumstances which will be appreciated by competent people, not giving the right to any restitution of paid values.

    XI. Rules of the contracted transport

    11. Aerial: FOB Travel only intermediates the act of contracting a transporter who is authorized for the National Agency of Civil Aviation - ANAC and for the Ministry of Defense, observing the constant prerogatives in the Brazilian Code of Aeronautics (Law nº7.565/86), and the other effective norms, mentioning the name of such transporting companies on the tickets, number of flights, place of departure, scales and destination, stretches to be filed, the schedules, the passengers' names and other technical reports. (class, seat, category, reservation code).
    11.1. Alterations may occur in the contracted services, as change of Airplane Company, schedules, routs and/or connections (one way and return), equipments, being able to pass from regular to chartered, including the departure and destination airports, which can be changed to alternative airports. In case of, for technical, operational or weather condition reasons, the flight do not initiate, the legal disposal described in the following paragraphs will be applied.
    11.2. When the landing of the aircraft at the destination airport is not possible for closing or impediment, the aircraft will land at other airport, being the transfer done by another kind of transportation. The chartered flight does not allow exploitation, unfolding, transference, reimbursement of non flied stretch or prolongation, due to the special contract conditions between FOB Travel and the transporting company.
    11.3. When chartered, the flight must not be used to accomplish business; tours or visits not included at the terrestrial itinerary, for dates and schedules can be modified at arrival and departure.
    11.4. As intermediate the CONTRACTED guarantees the contracting of an airline company for the execution of the tourist programmation or part of it, being of the airline company the responsibility for its own acts. The CONTRACTOR understands that criminal and civil responsibilities, decurrent from the transport contract, are of the transporting company.
    11.5. The CONTRACTOR understands that, according to technical norm of the National Agency of Civil Aviation - ANAC considers tolerable the delay up to four hours for boarding. If superior delay is observed, the passenger is authorized, by contacting the transporting company contracted, to choose relocation and replacement (endorsement of the ticket) by other company or restitution of the paid value, being exclusively of the transporting company contracted the responsibility of any expenditure from hosting, transportation and alimentation.

    XII. Luggage

    12. The Client is aware that should observe the effective rules for luggage transportation that can be different according to each transporting company. FOB Travel is not responsible for loss or overeating or failure committed by the passenger.
    12.1. It is recommended to check the franchise conditions indicated in the ticket, which may be different from on transporting company to another.
    12.2. It is also recommended that documents, jewelry, cameras of any kind, fragile and value objects, etc, be carried in the hand luggage, under the passenger's vigilance, if allowed by the airline company.
    12.3. The CONTRACTED takes no responsibility for loss or damage of any of the items mentioned in the anterior paragraph or other belongs left in another place during the itinerary.

    XIII. Boarding and documents carry

    13. The CONTRACTOR is aware that must follow all indication and schedule informed by the contracted, responding for any delay and consequences of it. The client should present for boarding carrying his/her original personal documents with photo, along with the documents sent by FOB Travel (voucher and/or service order) where the passenger's name will be indicated, as well as all the services included in the contracted tour. The presentation of the passenger without the referred documents or, if these are unreadable and/or damaged will result in not boarding of the passenger. It is of full responsibility of the CONTRACTOR the boarding loss, responding individually for any consequences from this fact, including possible charges for an eventual boarding in another flight, if possible and of the passenger's interest.

    XIV. Carry of Documents

    14. It is extremely relevant that the client understands that every exigency made by the Country for entry into its borders and its compliance by the tourist does not guarantee the right to enter the Country visited may be denied exclusively based on the Estate's sovereignty power, on which FOB Travel has no influence.
    14.1. The Client understands that all and any situation arising from rejected documentation, impediments liability, releases the CONTRACTED of all and any right that it eventually have.
    14.2. For each nationality different kinds of documentation are requested. It is recommended that the passenger consults the consulate/embassy of the Country to be visited for correct information, and necessity of visa verification.

    XV. Accommodation

    15. The name of the hotel, type of accommodation and other peculiarities of the contracted tour must be in the voucher.
    15.1. Considering that hotel rooms, usually contains just two single beds, even if sometimes accommodate from two to four people, the CONTRACTOR must inform the CONTRACTED, at the services contracting act, the necessity to accommodate couples or exceeding people, through folding-bed, sofa-bed, so the possibility can be verified with the contracted hotel, as well as special accommodation as cradles and others.
    15.2. Check-In and Check-Out schedules of hotel room must be severely respected. The Check-In and Check-Out time cannot be modified because of flight schedules (arrival or departure). If there is a Check-In anticipation, or a Check-Out postpone, the client must respond for possible charges directly to the hotel.
    15.3. If happens that, for any reason, the execution of contracted services becomes compromising; the CONTRACTED can change the contracted hotel, case in which the passengers shall be accommodated in equivalent or superior hotel.
    15.4. The CONTRACTED advises its clients to maintain at the hotel's safe deposit box any amount of money superior than the necessary to daily use, important documents and other objects of high esteem and value. In the impossibility of using a safety-box (due the measures or characteristics of the object), the client must inform the hotel, in writing, of the existence of such object, inclusive its characteristics, accessories and value, so the choice of custodian may be given, having the CONTRACTED no responsibility.

    XVI. Alimentation

    16. The alimentation will be offer according to the kind hosting contracted, information about which meals are included in the contracted price must indicated in the voucher. Usually breakfast is included in hotel daily rates. Half boards include breakfast and another meal (lunch or dinner). Full boards include breakfast, lunch and dinner. Meals can take place at the hotel dependences or any other equivalent establishment.
    16.1. In cases of special diet or demand of any special item in alimentation, the client must previously consult the availability, as well as respond to any extra charge at the hotel if so is the case.

    XVII. Deals and Advertising

    17. Folders and brochures that contain the price of full tours or isolated rates are under legal rules of publicity propagation, being valid only for the period announced. However, they may suffer eventual increase or decrease due to exchange rate variation or by determination of competent authorities. At High season, holidays, events, festivals and celebrations, tours may suffer price increase as a result of the increasing demand of tourists. Relocation of check-in and check-out schedule may also occur at hosting, besides possible changes in tax programs, without quality service loss.

    Forum Election

    To settle any doubts concerning this contract, the parts elect the forum of Campinas to solve and decide any matter between the parts, involving what has been contracted; consequently any juridical action may be direct to it by any of the parts.
    This contract is under Brazilian legislation and is subject exclusively of the Brazilian jurisdiction and its courts.
    As an expression of my full and accurate knowledge, I accept in perfect agreement everything mentioned above without any restriction.